PURCHASES & REFUNDS

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We have a 30-day refund policy on items that are a result of sellers’ defects, which means you have 30 days after receiving your item to request a return for a defective item.

To start a return, you can contact us at music@joeleavy.com. With photo evidence of the item defect.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at music@joeleavy.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Digital downloads are not eligible for refunds if the item has already been downloaded. We will be happy to regenerate a new download link for you if there was an error in your download. Please get in touch if you have questions or concerns about your specific item.

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please get in touch with us at music@joeleavy.com.

Refunds for Buyer’s Remorse

If you have buyer’s remorse within 48 hours of making your purchase you may request a refund, less the processing fees incurred for accepting your payment.